Fiverr Community Forum

I am not receiving the correct amount

A few days a go I had an order which was for $40 and today it got marked as completed. In the page of the order it says I should earn $32 but in the revenues it shows as $28.
I don’t see any reason why this is happening?
Can someon explain or help please.

Thank you!

Yes, it should show $32. Did you get an extra tip or did the buyer purchase a gig extra separate? Maybe the other $4 are separate and still pending?? Check your revenue list again. If you don’t see it contact customer support for assistance.

If it was added on later on the order or it was a tip, it would be a separate revenue (try checking the revenue above it). If this is not the case, contact Customer Support as mentioned by @annai80

Thank you :slight_smile: