Customer complained they didn’t receive their content (they did, I double checked, No I triple checked.). Been trying to get in touch with them for 12 days now to see if the issue was resolved their end but NO RESPONSE.
Today, popped up with a negative feedback, no doubt going to report to customer service that the gig was delivered blank (it wasn’t, but I have never had customer support side with me on delivered content via DropBox, even though that is how they tell me to send it). This means one account warning, which puts me one away from a ban. Then, of course, the ‘spam’ messages trying to work out what the actual issue was, so that is the second account warning.
So, thanks for the ride, guys. You have all been amazing
I don’t get why they are ignoring me and customer support has read the ticket but won’t respond. Just marked it as ‘closed’, so things are not looking in my favour, but if they side with a customer I have been trying to reach for 2 weeks ($175 of content), I am going to be frustrated, because this would lock my account and all the funds in it for 90 days.
The ticket seems to be thrown between three customer service agents now. Keeps changing who it has been assigned to. Weird.
I am scared here.