Fiverr Forum

I am unable to talk to my clients


#1

Hello Friends…
I am a second level seller here. A few days back I notice a bug in my inbox section. I was just unable to chat with my clients. I used to contact Fiverr customer support several times but they didn’t respond. My clients are getting sick of me. Response rate also goes down. I am very much worried about it…:worried:
Please help friends…Thank you very much…:slight_smile:
Here are two screen shots showing the bug…
Mod Note: The images showed other user names and conversation which is not allowed and they have been removed.


#2

I am not sure but it looks like you may have been blocked from sending messages.
I suggest you go to support.fiverr.com and contact them about the issue, you can send the screenshots to them without any problem.


#3

might be you did something against fiverr rules


#4

Thanks for your help…Actually used to take much care about Fiverr Terms Of Services…I don’t think I have done some thing against Fiverr’s TOS intentially…Even I have contacted Fiverr several times they are replying…


#5

@sfader contact customer support straight away.

It happened to me twice this month.

They are testing a new system which removes your accounts the ability to message others if you receive or send out too many messages within a given time window.

It’s insane, is what it is. Because I receive numerous messages per day I have to deal with this on a weekly basis.

I message customer support, the lift the ban and apologize.

Until it happens again.