Check this order PDF below:
^ PDF link removed by the moderator. Anyways, I think I already added enough data below to make understand the issue.
Both buyer and seller (me) sent them emails explaining the situation that we cannot cancel order because there is a bug in milestone projects so we do not see “cancel order” option.
Surprisingly, in morning, I got an email that: “This is your first warning. If you repeat this violation or continue to violate Fiverr’s TOS, your account will be suspended.”
So, I am unhappy with Fiverr support:
- They did not read our chat we had on the order.
- They did not read our support tickets.
- They just came in to cancel the order (right thing because this is what we both wanted to do) but did not judge the whole issue what was happening and marked my account as suspended.
They gave me first warning.
I did not send another message to them because this is 3rd time I am writing that I am unhappy with them.
I am giving Fiverr support first warning, that if they are going to trouble me again because of their own bugs on Fiverr, and will try to do just the police part and will not do the lawyer/judge part, I am going to stop working on Fiverr.
I do not work too much here, I think I have worked only for 30-40 days in total and this is my income: $2,245.87
So, I am sure that they have got at least $600 (from buyer) + $600 (from seller) as revenue and they still cannot provide a better support.
I have stopped working completely and there is still $459.30 in my account as “pending clearance”.
EDIT 1: I have paused all my Gigs and sent cancelation requests for current orders. Do not want to work on anything. I am an emotional personal and I think this is my positive strength. No matter what happens, I am not going to accept that Fiverr is going to punish me because of their own bugs.
EDIT 2: I had a conversation with the buyer and he said he did not flag my account.
Here are the screenshots:
Here is what the buyer sent to me:
So, all the time Fiverr staff/police were trying to please the buyer and seller does not matter to them.
This is sad.
Never, ever be afraid to make some noise and get in good trouble, necessary trouble. - John Lewis
Best wishes from India
Mod Note: Outgoing link removed.