I am very diappointed and discouraged with Order cancellation after completed

[masum321987]

I had 6 order with 5 star review but today i found buyer cancelled and claimed refund issue
then i talk to the support in fiver they send me mail

Hi there,

I completely understand your confusion and why you feel the way that you do. I will be happy to explain.

The order that you contacted us about was canceled because the buyer opened a dispute on their payment with their payment provider. Fiverr cannot prevent or would have known about any fraudulent transactions. They are handled through a third party payment vendor, not through Fiverr. Any person that uses a stolen payment method, such as a credit card or hacked Paypal account, may process an order through a third payment system to create an order on Fiverr. When we are able to determine a chargeback due to fraud, we immediately cancel the order and return the funds back to the third party as we are required to do so to comply with our payment vendors’ Terms of Use. Regrettably, There is no way around that process.

Thanks,

[vickiespencer]

I have heard that charge backs happen infrequently, but I still worry’s out getting one.

[krheate]

One of my buyers also did a chargeback recently (after accepting the delivery and leaving a review), but I got my money back.

Fiverr sent me this email:

image750×1058 86.5 KB

Did you get anything like this?

[masum321987]

I have heard that charge backs happen infrequently, but I still worry’s out getting one.

my cancellation rate down to 50% from 90% my level will also hampare for this

[masum321987]

please help me out what should i do