I remember a while back there was a surge of accidental low star reviews coming from the app, it was annoying but most buyers were happy to contact CS and explain the situation. It’s now happened twice in a short time and I’m afraid the bug or bad design or whatever it was is back.
Except now the rules seem to have changed and reviews can’t be altered (even though the old FAQ which says to ask the buyer to contact CS wasn’t taken down) so I don’t know if I should try to do anything about it.
So I think a confirmation screen for reviews might be the best solution here. I was first thinking about a “Are You Sure?” splash screen when a buyer leaves a sub 5-stars on delivery time if the deadline hasn’t passed, but that’s overly complicated compared to just showing the review as it will appear and have the buyer confirm it.