I have been a proud member of Fiverr for about 6 years, I was an early user of Fiverr and have loved it, ordered many different gigs through the years.
That all changed on Friday, July 13th. Someone hacked into my account, and Fiverr allowed them to change the email of my account WITHOUT email verification! How terrible is that? I opened my email that day to see that they allowed this hacker to change my email and lock me out of my account. He also changed my phone number (of course, without number verification). I didn’t know Fiverr allowed that. Not very secure…
He placed 2 full orders and 1 tip, all to the same gig. He left positive feedback, using my account! Now, I know things like this happen. But, Fiverr is going to help me, right? Clearly these were fake orders. They are going to help me, right? Plus, it is 14 days before this criminal (his account name is ********. His gig is called “I will translate you any text”) can withdraw the money. I felt confident Fiverr would help.
NO. It has been 8 days, I was told it was forwarded to “the right department” but we are quickly closing in on the 14 days. They marked my case “closed”, though it is still not handled. ****** might take my money (it looks like he hacked another account too, Fiverr, WHERE ARE YOU!?!??!). So frustrated and sad.
I was an early supporter of Fiverr. I loved this website, I referred people here, and I loved the community.
Now, when I was clearly stolen from, the website does nothing. The department can clearly see that this was fraud (why would I spend over $200 on translation from someone who uses the wrong grammar in his title?)
Fiverr, where are you. Everyone reading this, please know this can happen to you too. If it happened to me, it can happen to you. It might not matter to you, it hasn’t happened to you yet. If it does, you would want Fiverr to do something. I am desperate because I do not want ******** to be rewarded for what he did.
You have read this long thread, for that I want to thank you! I will update you if Fiverr takes action. If not, I am going VERY public with this, far beyond the reach of Fiverr with this complaint, because if they do not defend us and deal honestly, no one should be using this website.
This is coming from someone who has loved this website for nearly 6 years. What a shame.
Mod Note: Username removed.