Fiverr Community Forum

I can't create a help ticket

Hello, as the title says. It won’t let me create a ticket, forget my security questions, I’m trying to contact the fiverr service. When I send a ticket, it reloads the page and tells me that the section with my username could not be started.

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If you’re using an old ticket link, that might be the issue…
Try this one: https://www.fiverr.com/support_tickets/new

It does not work, it returns me to the page that I show in the capture.

I fill in the form. I give it to send and it forwards me to the previous page saying “Could not start section with user”.

Huh. Alright, have you tried an email? support@fiverr.com

(It’s reported to be a bit slower, but at least it’s an option.)

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