Hi, Fiverr community,
I had my Gig paused about less than a week ago because I was busy. Currently, I have work to do for a client but I can’t unpause the gig because it requires answering a “mandatory tax question”. Whenever I click the link to answer the question it says “The Form W-9 verification process is not available yet. We’ll notify you when this option will be available.”
I have searched here on the forum and it appears that this issue occurred to many people but all of them mention that they can somehow unpause their gigs, I can’t. I have tried unpausing it from my profile page and from my gigs page but it didn’t work.
I have tried contacting Fiverr support but I couldn’t find an email, and the support site automatically directs me to instructions on how to unpause my gig which I already know and tried but didn’t work. I couldn’t find any way to contact them other than this automated and unfortunately useless site.
I am currently stuck and I have work to deliver for the client, has anyone had this issue and if so what did you do about it?