Fiverr Community Forum

I can't withdraw money from bank

I am a 15 y/o and recently joined fiverr to make some money. Now I want to withdraw the money which I am not able to. I tried withdrawing it by using my mother’s account but I due to some reasons. Now I am not able to procede as the button is now disabled and a popup message says “We identified an issue with your application and cannot process it at this time. Please contact Customer Support.”. Can anyone please help me. Its really important and urgent for me to withdraw the money.

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in that case you have to contact customer support can I ask which method did you use to withdraw money? Paypal or Payoneer?

It was payoneer as I don’t have a paypal account.