Fiverr Community Forum

I do need to share contact details with buyers

Hi, I sell Spanish conversation lessons over Skype. According to Fiverr policies I’m not allowed to share contact details with buyers. I do need to share my Skype user ID with my clients in order to schedule their lesson and also to deliver the gig. Could you please advise? Thanks in advance!

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Contact Customer Support and let them know you have a gig that involves Skype and that you request their permission to contact buyers via Skype. They’ll grant it and you will be fine. :slight_smile:

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You could contact support or you can can send an image of your contact information and you should be fine.

cheezees and whiteboard_guy, thanks a lot for taking the time to reply to my question :slight_smile:

Reply to @spanalized: You’re welcome!

Hi, just wanted to share that I was about to contact Customer support, and then found this:

Which says: "Note: In the event your sellers Gig requires personal contact information to complete the order, such as Skype/Team Viewer coaching, names and address for business cards (etc.), and log in information, you may exchange that information in the order page."

Hope it is useful. =)

Fiverr Customer Support

Reply to @braintech: nice

I have several larger projects I would like to assign to Fiverr sellers but they all require real and detailed communication with the sellers.

Contacted Fiverr support for a permission to share the contact details and the answer was a flat no. It’s sad but it leaves no other option than using other platforms out there.