I do need to share contact details with buyers


#1

Hi, I sell Spanish conversation lessons over Skype. According to Fiverr policies I’m not allowed to share contact details with buyers. I do need to share my Skype user ID with my clients in order to schedule their lesson and also to deliver the gig. Could you please advise? Thanks in advance!


#2

Contact Customer Support and let them know you have a gig that involves Skype and that you request their permission to contact buyers via Skype. They’ll grant it and you will be fine. :slight_smile:


#3

You could contact support or you can can send an image of your contact information and you should be fine.


#4

cheezees and whiteboard_guy, thanks a lot for taking the time to reply to my question :slight_smile:


#5

Reply to @spanalized: You’re welcome!


#6

Hi, just wanted to share that I was about to contact Customer support, and then found this:

http://support.fiverr.com/hc/en-us/articles/201695917-Personal-Contact-Information



Which says: "Note: In the event your sellers Gig requires personal contact information to complete the order, such as Skype/Team Viewer coaching, names and address for business cards (etc.), and log in information, you may exchange that information in the order page."



Hope it is useful. =)




Fiverr Customer Support

http://support.fiverr.com




#7

Reply to @braintech: nice


#8

I have several larger projects I would like to assign to Fiverr sellers but they all require real and detailed communication with the sellers.



Contacted Fiverr support for a permission to share the contact details and the answer was a flat no. It’s sad but it leaves no other option than using other platforms out there.