i have been active as a seller since may 2019, since then i upscaled my work in the market research category that made me on the top of the search page since july 2019, i have 100% positive ratings on that gig, and i hit all marks to become a top rated seller but was not selected till now, i know its manual, but the problem that now i dont even appear in the first page of my category anymore !!
i thought when i get better, i should be more recognized and recommended by fiverr , if you compared my gig and work to others you will know the difference. i provide high ticket sales ranging from 650$ to 1500$ per sale, and i was continuously demanded for the past 6 month to provide high end Market research reports.
i have solid numbers all my ratings, on time deliveries , completion rates, no warnings and brining solid profit every month with no drawbacks. not being a top rated seller is ok with me (although i deserve it ) but being taken out from the first page of the search of my category after being there since last year is unfair, especially that my performance is getting better every month, i went from charging 20$ per report to 1500$ per report and i keep getting orders.
fiverr’s customer service is saying “Our goal is to ensure the best gigs are displayed when users use our search engine. For example, we do not display gigs that are not active, or from sellers who are on vacation, or from sellers who receive low ratings and reviews, etc. We consider a multitude of factors when displaying search results. The gig search position is based on our algorithm and Customer support can’t manually upgrade the gig’s search position.”
as if they are talking to a new seller, i kept on saying that i know that, and my performance is getting better, im always active and getting orders constantly , all my stats are 100% and overall rating of 4.9.