Fiverr Forum

I don't get answers to my tickets on Fiverr Customer Support


#1

Recently I notice a very slow motion on support answers. I can understand that tickets may now take 1-2-3 days to respond as the number of users is continuously increasing. However, recently I have tickets with 10 days delay and no answer at all :-/ And I am a level 2 seller :frowning:



Also, one of my successful gigs:

http://fiverr.com/bookmarking/provide-300-facebook-likes-to-your-facebook-pages-fb-like-fans-on-fan-page-no-admin-necessary-fast-fb-service-overdelivery-guaranteed

was completely trashed on searches for over 2 weeks now. Although is been said that is present in searches, I didnā€™t succeed to find it anywhere in the first 10 pages of Fiverr. Gig has 100% rating, has over 220 reviews, original video presentation and hundreds of work samples.



Thank you for any suggestion may arise



Laurentiu


#2

Same here. 9 days and still countingā€¦


#3

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#4

Same here. 9 days and still countingā€¦


#5

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#6

Well, nothing happened after I posted in here either (11 days now). I am not sure they are any other options left. Did anyone tried to contact them by phone for any kind of issue? Is it any other way? Classic ticket support is completely dead now.


#7

I also noticed people are talking about on tens of other threads (lots and lots of delays on support), most recent one is in here:

http://forum.fiverr.com/discussion/comment/61062


#8

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