Fiverr Community Forum

I don't have the requirements from the buyer to complete gig

HI everyone! I had someone purchase my gig, however she did not send me the requirements I need in order to complete the gig. I sent a message yesterday stating that I am waiting on the specific information from her, but no word. There is only 3 hours left on the count down clock. What do I do?? I cannot complete this until I have her information and it will take me at least an hour to complete the gig after that. I get that I can cancel the order, but what is the best way to go about this. Because I don’t want it to count against me. Thank you in advance.