I am faced with an issue with one of my orders. I want assistance / mediation in cancelling this order because I can’t seem to be able to come to an agreement with the client.
My issue is that when I try to contact support, a ticket is not getting generated (no ticket umber / no confirmation e-mail). I am simply getting a message which says that the request has been received by support. That’s all. my dashboard for support queries is also not getting updated.
I feel helpless and completely lost. Can anyone help please ?