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I feel emotionally blackmailed here. Any thoughts would be appreciated

Hi All, I have a question. As a private investigator, thus far, I have a 5 Star rating and great reviews, however, one person who I tried to help, doing 12 hours work or more for a 3 hour job and I gave this person several leads on what they were seeking, yet they did not prove to be fruitful. Even though I am continuing to assist this person at no extra charge, as I like happy customers and I am am trying to keep this one happy too. The job was completed and and settled weeks ago. Can this person still write a bad review if I do not find what they are looking for specifically? I feel emotionally blackmailed here. Any thoughts would be appreciated.

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Buyers can only leave a review up to 10 days after the order was completed

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Many Thanks, I will see if I can still help this person, but it can’t go on for ever.