I have been using Fiverr since 2011 and with hard work, prompt deliveries and a LOT of patience, I was able to maintain that 5-star or 100% positive rating.
A few days ago, Someone ordered my flyer design gig, This buyer added “include source files” as a gig extra which made the order a total of $20, I delivered the poster in less than 10 hours and everything’s based on her requirements. (She requested to add silhouettes of dancers and a super colorful map that she attached)
Buyer responded and asked for revisions as she wants to add more green, make the flyer a lighter color and she wanted the super colorful map to cover the FULL poster. (The map is very distracting and limits the design, I tried to explain this to her but she didn’t seem to care.) Anyway, as I am commited to provide revisions until my buyer is satisfied, I sent her the revisions as soon as I could. I followed all her instructions and then She responded “now, it’s too green”
I made more revisions and after that, she tried to cancel the order with the note" I didn’t like the styles offered, very poor quality" I understand that everyone has a different taste or style, but I have completed over 400 orders on this website, all positive feedback and 5 stars for all the orders I have delivered. (in the earlier days, it was simpler… We get a thumbs up) I have a Bachelor’s degree in Multimedia Arts and more than 7 years experience working as a designer, So I’m confident to say that there was nothing wrong with the quality of the designs I submitted to her.
Anyway, I offered more revisions and asked what was wrong with my delivery? What exactly does she want me to change? I also asked if she can attach sample designs she like so I can get an idea of what she’s looking for. She did not send anything and my questions were left unanswered. I kept sending revisions to give her more options to choose from and 7 designs later, She still keeps trying to cancel the order. The buyer also started being rude and was saying things like “CANCEL YOUR POOR HORRIBLE WORK” “You’re a waste of time” etc. I still declined the cancellation request as I didn’t feel she deserves a refund after all the work I have done and because she was very rude. Also, My portfolio is visible to everyone, so If she doesn’t like my style/work, then why did she order from me in the first place? I am positive that she’s just trying to scam me. I am offering unlimited revisions but she didn’t want to cooperate. I contacted customer support and they can’t seem to do anything, They’re saying they can’t complete an order if the buyer isn’t satisfied and that they can’t remove a negative rating as it’s the buyer’s opinion. (she’s still trying to cancel and get a refund so no negative feedback as of now but I am 100% sure she will leave one when she can) If I accept mutual cancellation, it’s like I just allowed myself to get scammed. She’ll keep abusing other sellers if Fiverr just lets her get away with this.
I don’t know what to do anymore as I followed all of CS suggestions and even if I accepted mutual cancellation, how can I be sure she won’t just steal and use my design anyway? She has the source files too.
She sent more rude messages like “You are so pathetic.I gonna make sure I mark this shitty job as complete and waste my $20 so I can leave you a really truthful feedback. Go to hell, maybe there you might learn to design better ” This was after I sent her a suggestion to offer a partial refund (CS suggested this to me) I told her that I know she’s just trying to scam me and get my work free. I contacted customer support more than 3 times for this order yet their response seems very generic and repetitive, almost like I’m talking to a bot. Am I supposed to tolerate this behaviour? I’m being insulted and harassed all because $20 ($16 after Fiverr takes their cut) I reviewed the TOU and my buyer obviously broke some rules yet nothing is being done. /RANTOVER