I feel that the client wants to leave a bad review


#1

The situation is such. It seems to me that the client is talking a little disparagingly. 2. He made an order in another Gig. I asked to cancel this Gig and make an order in a more suitable Gig. For one reason or another, I did a cancelation twice, but the buyer refuses to accept the cancellation. He still requests to complete his order. And it seems to me that it requires it only to put a bad review.
How to get a customer to accept a cancellation? Thanks.


#2

If the customer won’t accept the cancellation, you click “resolution center” and ask customer service to cancel for you.


#3

yes, I understand, but what cause to name?


#4

They don’t need to know any reason. Just say Please cancel this order, thank you.

Or you could say Please cancel this order as this is not something I feel I can do, thank you.


#5

Did it as you advised. Thank you.


#6

You know :grinning:, I did it.

  • I wrote to customer support ''Please cancel this order, thank you"
  • customer support - “Before we cancel this order for you, I would kindly ask you to notify your buyer that you won’t be able to complete it.”
  • I wrote this warning to the buyer (already in third)
  • Buyer cancel his order and left one strar review
  • customer support - “You are very welcome. We are glad we could help.”

All very g r e a t :rofl: :disappointed_relieved:


#7

The client was actually a seller. (If you have done some research) :slight_smile:


#8

‘’ Cancelled order. Seller failed to deliver on time! ‘’

It seems like support didn’t cancel the order …


#9

Such is sellers life on fiverr.


#10

All Ok. But It’s bad that I can not leave a response to his review.


#11

I’m surprised Fiverr is letting the review appear on your page. That’s really unfair.