I got 10% Cancellation Rate because of one Buyer


#1

He ordered 3 times the false GIG. So not 3x5$. 1x5$+1x5$+1x5$ and I had to cancell all 3. Now I got cancellation rate of 10%. I want to get to lvl 2 Seller. Everything else is perfect 50 sales in first month and 100% positive rating. What do you think, will I get LVL 2 despite 10% cancellation?



Thx


#2

Yes we did. Oh is that so? I didn’t know that


#3

If you and the buyer agreed to the cancellations, then it will not affect you in any way.


#4

yah its very annoying. buyers dont even read the gig title or description purchase the gig and then ask for cancelation. I hate it.


#5

I’ve had that before, the same buyer cancelling 2 orders in 2 days. It won’t affect you reaching Level 2 if you mutually cancel the order


#6

I just had someone order one of my gigs and then this was in the instructions:



"Hi, I have 1 very simple task(you need 1 minute max) that need help with so hope you can help me out!



I would like to help my friends donation campaign to boost his enthusiasm without he know that Im helping him :slight_smile:



You just need to go to: http://www.*****.com, and send 2$. After you complete it, you will get awesome 5stars review from me + 2$ profit.



Please let me know when you make donation so that can chat and ask him hows going with donation.

-if you can’t help me with that for any reason,please just click on request cancellation and will ask someone else Many many many thanks for your help!"

Didn’t know this was a thing. Anyone else have to deal with this? I realize if they accept the mutual cancellation then that’s cool, but even mutual cancellation can mess with your placement on the site and all that. Anyone think I should go to Customer Support about this?


#7

Update: I sent to CS to be safe and they promptly cancelled the order with no ill effects toward me.


#8

Reply to @theslackjaw: A few people have gotten this ‘order’. It’s good that you reported it.


#9

If you cancelled order in a mutual cancellation then it won’t effect your rating. Many buyer order a gig without reading a gig description & it happened to me as well. I have clearly mention in my gig description contact me first for a quotation but they ordered me a gig without asking me a single question.


#10

The good news is that your cancellation rate is invisible to the buyers. Only you can see it. If I click your gigs, I see you have 100% positive rating. As one of your reviewers wrote, “Super Arbeit!” Great Work!


#11

If im not wrong, i did see the cancellation rating shown if above a certain %!

But i suppose around 50 or similar, is it?


#12

Okay guys thanks for the tips. Then I will wait a couple of days more to get my lvl 2 seller badge :slight_smile: