Fiverr Community Forum

I got a false warning from Fiverr, why did this happen and what should I do?

Hello everyone,

today a client texted me and told me that there was a project he would like me to work on. Then, he sent me his phone number and told me to contact him on Whatsapp, where he would “send me all of the materials for the project.”
After he asked me to contact him outside of Fiverr, I reported him to Fiverr. And 20 minutes later, I get a message from the Fiverr Team saying that I got my first warning for “requesting a buyer to communicate outside of the Fiverr platform.” This is clearly a mistake because it was not me who requested to communicate outside of Fiverr, it was the buyer! And I naively thought that reporting him to Fiverr would be the right thing to do, but instead, I wrongfully get a warning.
I sent a message to the Fiverr support team but they haven’t answered yet.
Has this happened to anyone else?
Will the Fiverr team remove my warning after they realize they were wrong?
Also, will this warning affect my profile in any way?
I am really frustrated as it has taken me a very long time (1 year) to start getting orders, and now people finally began buying services from me which I was very happy about, and then this happens. I’m worried that this warning will somehow negatively affect my profile. I am also worried that if it’s this easy to get a false warning, they might give me another false warning and ban my profile in the future.

If anyone has any experiences with the same issue, please let me know.
Thanks in advance.


Take a screenshot of the conversation and attach it to a - short - message to CS. Be prepared to wait a while …