Hey, I’m new to these forums and wasn’t sure how to do this, but I will try my best to explain the situation that occurred.
I recently sold some virtual currency non-tangible gold via Fiverr. Through 3 different orders from the same user on the same day. I was worried as it didn’t make sense as to why they kept wanting more, so after the second sale I contacted the support team and they ensured myself safety within the sale, to which they replied:
’ Hello there,
When a buyer contacts us with a request for a cancelation, they must either provide proof that the work was not completed by the seller or that the seller violated our Terms of Service which would warrant a proper cancelation.
If any of your orders do not show clear proof of the exchange between you and the buyer, we recommend you message the buyer on our site with proof to show the services have been provided.
Let me know if you have any other questions or concerns.’
With this information, I made sure to screen record all of the transactions and gave proof of sale within the website. The buyer seemed super happy and gave me a tip on top. I felt super good and happy that I made a sale, filling myself with false confidence with the response from the support team.
Within 12 hours my account was disabled meaning I could not log in anymore as I breached ‘Third-party regulations’. I was a little frustrated and contacted support, they gave me information which I guess I slightly could understand the reasoning behind this ban. But now today, almost 3 weeks after my sales, I have been contacted to inform me that the buyer of my gigs disputed the transactions and as I no longer have access to my account I cannot prove further evidence of the trade and I have received an email saying the funds are being refunded to the buyer… Very fustrating experience with Fiverr thus far, is anyone able to assist me with past experience of any similar situation or give advice?
Thanks very much for your time,
Kind regards Jordan.