I had a customer that message me about a book. Really sweet person and apparently had her illustrations done in the incorrect size. Anyways, after 2 days discussion and me explaining what that artist did wrong they got ALOT of it wrong btw), she accepted and wanted me to work on it and i created an offer and she confirmed it. Next thing I know later on that day I see a notification saying she’s cancelled order then she blocked me. I’m new so may be naive how these things work here but is this common here? No indication I did anything wrong she was really excited and I walked her through some stuff so probably got the answers she wanted and bounced ?
Really bad for you! I have one suggestion. You can screenshot your and your clients messages and explain it with the proof to Fiverr support. They can help you I guess.