Hi, I just recently got a message on my phone, and the moment I checked something else, it vanished, and it doesn’t look like I can recover it. It looked like it was detailed and I don’t have any orders yet do this might have been a first time buyer… Can I get some help please? I tried to get help from support but it wanted an ID that didn’t exist…?
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Most likely it went to spam folder.
Did you check a spam folder?
I have seen this happen. Here are some things that may have happened.
- Buyer was blocked. Like a spam message. If it was spam, you would still get notified, but the website would have already removed it, before you can see it.
- Refresh and reload your browser. I am seeing a lot of issues with Fiverr on Safari. use Chrome or Firefox.
- Better yet, check your mobile app. Chat seems to work better there.
Lastly, without any ORDER number, customer support just cannot help you.
3 Likes
Oh gosh okay that makes sense, thank you guys! Man, I was excited for a second lol