I had bad experience with buyer and support.
In the beginning everything was great. Buyer ordered card for her massage business and I did it. She really liked my design and I was opened for revisions, which I’ve done easily. She accepted my order and left me a review (!). This is good review!
Her problems has start when she and her printer couldn’t print cards and she told me, there are no right size. But I worked in .eps file template, which she (!) sent me. After this, in private messages, I sent her A LOT of different version in different format and types. I sent her ai, jpeg, eps, png, pdf, and another versions of this file. All this files are workable! I even tried them on my parents computer, which has old version Windows + on my colleague’s laptop. One more time - all this files are WORKABLE! SHE sent me .eps file template and I worked inside of it. My last messages was about that probably this is problem in her computer since on my laptop everything works and has bleeds and margins!!
So my frustration is about how I can work on Fiverr further knowing that I’m not protected from inadequate buyers. She left me great review, she accepted my order, I even already received this money on my account! I’ve done everything I can and even more! But after this I’ve got message that order cancelled be Support decision and money comes back to buyer.
So I’ve sent request to Support 4.11, and after 1 week 11.11 they answered that buyer couldn’t open ai file and this is my problem! But Support can cancel my order ONLY in case quality of my work is poor. My illustration has good quality and buyer confirmed it! SHE left me good review and pay to me.
This cancellation affect my rate badly. I didn’t receive message from new people more than 2 weeks already and my impressions goes down. And all this only because Support didn’t figured out the situation and just cancel an order unfairly.
I’m not agree with Support decision. What should I do further? And why Support is always on the buyer’s side?