Sorry, Charles. It looks like you dropped this. http://blog.fiverr.com/professional-responses-every-buyer-situation/?utm_source=forum&utm_medium=community
Why the sudden change of heart?
To quote your carefully crafted words which your shared–or spammed via a lazy link and an unloved forum post in Tips for Sellers in a weekend that has seen much vitriol against Fiverr’s lastest improvement:
If you do get a bad review, you have a couple of options. The first option is to accept it and move forward. While a five-star review is great, sometimes a 4.5-star or 4.7-star review is not as damaging as you think, especially if you have other five-star reviews. Buyers can easily look over 4.5 reviews if it is the exception.
If your review is lower than that, you must be careful. The buyer in this situation was not happy with your work, and you do not want to push them to contact customer service because you are badgering them or begging for a five-star review. Never offer free work for a better review. If a buyer asks for free work for a better review, report them to customer service. Make sure to take a picture of the screenshot of the messages and send it in with the report. If you really want that review changed because you did the work the way it was asked, be assertive. For example, you might say the following.
Dear (Buyer’s Name)
I am so sorry you are not pleased with my work. Based on the order, we agreed I would do (list what you agreed to) for the project. As you can see, I delivered this by providing (list what you provided that matched what you agreed upon) as visible in the x part of the work delivered. I would greatly appreciate either an opportunity to tweak the work, based on what you purchased, in the hopes you will consider adjusting your review to represent what I redeliver. If you are not amenable to this, please let me know what I can do better in the future so I can learn from this experience.
Notice how the message uses facts, and not emotions. The message also shows you want to learn, which is more likely to get you, at the minimum, feedback that could be helpful. Lastly, it cannot be taken as being inappropriate. Acting belligerently is a surefire way to get thrown off the platform for good—and this includes leaving a counter review for the client that is emotional in a negative way. Simply thank them for their honest feedback and business. Class goes a long way in a digital world.
Since OP seems to have been quite reasonable, I don’t really understand. OP, Copy this and see if it works. If it doesn’t, you can leave a review on the blogpost, or here: http://forum.fiverr.com/?topic=go-to-professional-responses-for-every-fiverr-situation-from-the-blog
Do be sure to note that Charles is sick and tired of complaints, which is why he has presumably stopped sharing such informative content and told you to merely deal with it. As he has stated elsewhere, “policy is policy”, a statement that many people the world over will agree is the first thing a nice oppressive government says before locking down the screws. In more democratic areas, we call them “jobsworths” or “yesmen” or even “brownnosers”.
I haven’t yet decided which particular description you best fit, Charles, but you definitely have enjoyed spamming the forum with this twaddle, and now its not accepted, you’re telling people to give up. Basically.
You may be a poet, Charles, but your soul has departed if this is what you’re reduced to. Real poets are mad, bad and dangerous to know and die after ill-advised jaunts like swimming the Hellespont. Not spamming broken forums with contradictory advice to their blog posts.
But what would I know. OP might not be able to do much, but… lol.
Really, Charles. For a poet, this is real doggerel.