hi, i have a bit of an issue
recently i recieved an order from a woman who wanted two single covers for this artist’s musical project. we discussed in inbox that it would be an overnight job and that if she wanted to cancel she could. this was a week ago and i’m still working on it for her. she is actually a pain, she doesn’t know what she wants, she just tells me to use my references despite saying she doesn’t like them and she would disappear for ages leaving me stuck at my pc with nothing to do because i have no objective. recently she asked me to draw little doodles/sketches and very quickly i realised that i can’t draw. i let her know multiple times but she left me on read. after she told me that she couldn’t read them because she was driving and to wait 35-45 minutes for instructions. she left me waiting for 4 hours so at the end of the night i told her that if she didn’t give me any instructions by the time i got back the next morning (we’re at different timezones so she had plenty of time to answer) that i was going to deliver what i had. when i didn’t receive anything i finished off both covers and delivered them. NOW this lady is requesting to cancel because she “didn’t receive what she ordered” despite me meeting almost all of her requirements but the doodling.
problem is here, she liked the first cover and i’m afraid that if she cancels that i’m not going to receive the £20 i earned and she’s going to use the cover i made despite me not getting payed. what do i do here if she doesn’t want to sort the issue out? should i contact fiverr?
if this seems like a really weird thing to be posting on a forum, my apologies, but i don’t really have anyone else to talk about this with and i could use a professional opinion.