Hi, I’d love to share my very first bad experience as a singer in Fiverr.
So, when I was using my phone, an order came without a message. Then, I was confused, how can this person ordered my premium package, it is $125, without saying the details first in my inbox. After that, I tried to ask the details and things I need to know and apparently he was new to Fiverr (Aug’20). He answered me quite fast that time, but then disappear for around 2 days after I asked about the references and other details. But it was good, he finally reached me and explained. I had told him that I would talk to him again, of course after I make the sample. When I had sent my sample, he did not respond to it. I could not deliver something which had not approved and finished. I thought it was just for a while, but it was not. I have been waiting for him around 8 days. I had given him an extend request, since he had not replied to my message, but what could I do? I was just waiting. Finally, I made a decision to ask help from customer support, to cancel his order as this makes my gig traffic lower, unlike usual and this is stressed me out haha since I am worry if my ranking and rate will be affected. Hopefully, the customer service will reach me asap.
Anybody experienced the same? What did you do?
And will it affect your ranking and rate if you do the mutual cancellation?