Based on various customer support interactions and the lack of anything concrete in the terms and conditions. Can other sellers tell me whether I have got this right? Would be handy for other sellers on this site.
The way I see it, the policy is as follows.
- The customer can write whatever they want. No exceptions.
Feedback can be removed:
- If you have buyer permission.
So, the feedback system appears to be heavily weighted towards the buyer. Negative feedbacks in past few weeks:
Customer saying the content is the worst he has ever had. He admitted in the gig that he actually hadn’t read it, he just wanted a refund as he couldn’t afford it. Feedback not removed.
Customer leaving a negative feedback saying the content was not what he wanted. He admitted in the gig that he had not given me all of the information I needed. Feedback not removed.
Customer leaving a negative feedback saying the gig took too long. It was delivered 2 days early. Feedback not removed.
The latter two are no longer in existence (Although still impacting me) as I have removed the gig in question.
Anybody have success with the removal of feedback?