Has anyone else had this happen?
Repeat buyers who usually leave 5 stars will suddenly leave a 4.7 or 4.3 star review. I then always ask them why they weren’t satisfied and what I can do to make their experience better. The last few weeks I have had two separate buyer be confused when I ask this and saying that everything was perfect as usual.
When I point out the lower than usual review they say that they meant to leave 5 stars, and don’t know why some categories ended up at 4 stars.
Is this some bug with Fiverr or are my buyers simply miss clicking without noticing?
Hiw can I make sure these reviews gets corrected? Customer support doesn’t want to help even though it is obvious that the review was not left like that by mistake.
How can I make this right?