Fiverr Community Forum

I have had a increasing amount of cases where Buyers accidents leave less than 5 stars

Has anyone else had this happen?
Repeat buyers who usually leave 5 stars will suddenly leave a 4.7 or 4.3 star review. I then always ask them why they weren’t satisfied and what I can do to make their experience better. The last few weeks I have had two separate buyer be confused when I ask this and saying that everything was perfect as usual.

When I point out the lower than usual review they say that they meant to leave 5 stars, and don’t know why some categories ended up at 4 stars.

Is this some bug with Fiverr or are my buyers simply miss clicking without noticing?

Hiw can I make sure these reviews gets corrected? Customer support doesn’t want to help even though it is obvious that the review was not left like that by mistake.

How can I make this right?

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There is no way to make them right. You have to keep them as they are just move on and try to figure out what was missing in your services that those repeated buyers give you lower than 5.

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If you contact customer support about them (or even talk to the buyers about their reviews), customer support may give you a warning for review manipulation. It’s unfair, but you just have to hope buyers pay more attention in the future.

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