Fiverr Community Forum

I have lost $5 from pending clearance

I have $5 in pending clearance which was supposed to clear by Apr.3 since yesterday it is not even showing in my earning as pending clearance and not as Fund cleared. Anyone has faced similar issue please guide me on how to tackle this.

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Hi @awais54522,
I hope you’re doing well.
I haven’t faced any issue but I can share some suggestion.

There is the only way for your payment to turn back if buyer request customer support to review the order and give the money back or if customer support review your order page and don’t see anything to confirm if you really have delivered a work.

Please contact customer support and if you’ve completed the order, adding screen short will be good, and see what they say.

Best wishes.

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Thank you for your suggestion. Contacted CS. The buyer cannot cancel the order as I have got many order from this buyer. Let’s see CS response will be.

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