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I have received a lot of orders, and these weeks have not been there at all, everything has declined

I experienced a very drastic decline, I didn’t get a new order this past few weeks

the problem is I have experienced pain (not healthy) so that many orders that buyers cancel, and there are 3 buyers who give 1 star to me

what should i do to restore it to the original so that many customers will i get back?

Please help

thank you