Few months ago I found some guy, here, who makes his customers believe he provides a service he’s actually not. I gave him a very bad review and exposed the fraud. He wrote me back and asked to fully reimburse me, if “I am not satisfied”, because he wants just 5 star reviews (and he has plenty :)).
I’ve got my money back and I kept quiet, as expected. When I look back now, almost one year later, he’s still there, with the same service (fraud!) and stellar reviews
It’s actually not possible to change a review, I think.
To correct (it was almost one year ago, as I said, so I forgot all technicalities), I think we actually exchanged some emails and told him he leaves me no choice but to give him a bad review and expose the fraud.
What I would do is ask myself why I didn’t report this matter to Fiverr Customer support at the time and why a year later I am still feeling victimized?
You haven’t said how this person provided you with poor service. You haven’t said if the seller offers a 100% money back guarantee in the gig which you ordered.
It is not possible for someone to have predominantly 5-star reviews just because they regularly cancel orders which people aren’t happy with. This would significantly undermine their rank in search and get them flagged for review by CS.
I am wholly supportive of people going to CS to complain when a service has not been delivered as advertised. Letting almost a year pass, however, makes logically assessing whether your seller was actually at fault near impossible.
This is essentially like buying a box of chocolates at a store, finding the box empty, getting a full refund, and then a light going off a year later as you think, “golly, that place deserves to be shut down.”
I actually get frightened when I read things like this because literally anyone can turn round whenever they want and say that a service (paid for or not) which a seller delivered didn’t actually work out a year later.
Sorry, but if you felt at the time that something was untoward, you should have taken this further then. I am not saying that you do not have a legitimate grievance. However, it is also entirely possible that your poor experience came about due to an honest miscommunication or misunderstanding which your seller felt was best addressed by offering you a refund.
Your seller at the time might have offered a money back guarantee and now they might not. The facts of this case simply can’t be objectively assessed because of the delay. What is more, it is simply not reasonable to assume that every review your seller has received since is fraudulent.