Good day, everyone.
Please, I need help understanding what has happened to my gig. Before this month, I was always on first page of search result for the keyword “explainer script.” In fact, I’m usually between the first 8 results. Due to that, my fiverr stats (clicks, impressions, views) are always high.
Late last month, I had a bad experience with one buyer. He contacted me for the scripts for his business. He had no idea what I should write. After discussing with him, I came up with a plan and we agreed to use that plan for the script writing. After that, I spent almost 48 hours of my life to work on the scripts. After submitting my works, he said he didn’t like the scripts. He then started giving me another idea which means I would have to spend another 48 hours. I didn’t like that development and I cancelled the order since I have other orders I needed to work on. So, basically, that was the only work I cancelled in more than 2 months.
Additionally, I have a repeat buyer who hardly rate most of his orders. He will just leave it to automatically mark as completed. It is not like he didn’t like the work but he just felt it’s not okay rating all the works he order from me.
My question is: can that one cancellation and the lack of many reviews from the other buyer have caused fiverr to derank my gig? Those are the only OFFENCES I know could have caused my lost of ranking for the key phrase. Is there a solution to this deranking?
When I contacted fiverr to know the reason I was deranked, they sent me a generic reply telling me, cancellation, late delivery, ratings are the things they considered for ranking.
I look forward to your replies. Thanks