I made an account for my child voiceover and suddenly my current old account was disabled

[dodiiii1980]

Hi
I was having a great account and my child ask me to make an account for him
I made it but suddenly my old account was disabled

Can anyone advise please

[virajwick]

You can’t have 2 accounts with same GIG category using the same internet connection. This is probably because you have the same type of GIGs

[dodiiii1980]

Please understand i dont have two gigs

I made another account for my son not me

And fiverr suddenly disabled me

[uk1000]

It was also probably because you created them both on the same computer.
You could talk to CS with a support ticket about it. They might be able to restore your account.

But virajwick is right I think that you can’t have 2 people on the same connection with the same type of gigs.

There’s one voice over person who has 2 people under the same (1) account. Fiverr might be okay with it that way if you check with them first. Otherwise your son might need his own computer and different category of gigs.

[dodiiii1980]

My account was about translation

My son account about voice over with his gmail

[abm_abdullah]

May be you Used Same IP For Two Account

[dodiiii1980]

How to contact cs now
I can not log in

[dodiiii1980]

Yes same ip

This is my labtop

[dodiiii1980]

Can any one advise how to contact cs now

[uk1000]

Can any one advise how to contact cs now

Email them at support@fiverr.com. I suppose another way would be to ask your son to create a support ticket from his account.

[vickiespencer]

You can contact CS at Support@fiverr.com

[dodiiii1980]

Ok thanks but does anyone here experience similar problem

[marinapomorac]

Ok thanks but does anyone here experience similar problem

Some, but only those who do not read TOS. You can not have more than one account on one computer and one network. Use logic. If this was possible how could you prove it is two or 4 persons and not just one guy trying to make more money with multiple accounts?

[maitasun]

My account was about translation

My son account about voice over with his gmail

Hi @dodiiii1980,

Before opening your son’s account, you should’ve got in touch with CS asking them for permission and letting them know what service would your son be offering.

Try to contact support through the email @vickiespencer and @uk1000 kindly gave you, explaining them your situation.

I really hope you get the issue solved.

[dodiiii1980]

Hi @dodiiii1980,

Before opening your son’s account, you should’ve got in touch with CS asking them for permission and letting them know what service would your son be offering.

Try to contact support through the email @vickiespencer and @uk1000 kindly gave you, explaining them your situation.

I really hope you get the issue solved.

Why @uk1000 or @vickiespencer

[zerlina84]

Why @uk1000 or @vickiespencer

They gave you the email address. Send an email and tell Customer Support what happened.

You should have simply created another gig for him on your account.

[irshan_cool]

Send a detail mail to Support@fiverr.com or open a ticket from your child account. They should enable ur account as what you did is not against TOS.

If you linked same payoneer / Pay pal account for the both accounts then they will understand as same person creating 2 accounts

[saakil]

contact with support team asap.

[dodiiii1980]

Thanks a lot for your replies

You gave me hope again

[dodiiii1980]

Another question please
If it was the reason to make different accounts with the same ip

Why my child account still there now

[vickiespencer]

Another question please

If it was the reason to make different accounts with the same ip

Why my child account still there now

Why my child account still there now

That is a good question for CS.

[wp_kid]

Hi

I just got a response from fiverr customer support

Here it is

Andre (Fiverr Customer Support)

Jul 21, 2020, 6:42 PM EDT

Hi Dalia,

We apologize for the delay in our response and thank you for your patience. As stated in our Terms of Service, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community is disabled. Mass account creation may result in disabling of all rela…