dodiiii1980 Posted July 19, 2020 Share Posted July 19, 2020 HiI was having a great account and my child ask me to make an account for himI made it but suddenly my old account was disabledCan anyone advise please Link to comment Share on other sites More sharing options...
virajwick Posted July 19, 2020 Share Posted July 19, 2020 You can’t have 2 accounts with same GIG category using the same internet connection. This is probably because you have the same type of GIGs Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Please understand i dont have two gigsI made another account for my son not meAnd fiverr suddenly disabled me Link to comment Share on other sites More sharing options...
uk1000 Posted July 19, 2020 Share Posted July 19, 2020 It was also probably because you created them both on the same computer.You could talk to CS with a support ticket about it. They might be able to restore your account.But virajwick is right I think that you can’t have 2 people on the same connection with the same type of gigs.There’s one voice over person who has 2 people under the same (1) account. Fiverr might be okay with it that way if you check with them first. Otherwise your son might need his own computer and different category of gigs. Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 My account was about translationMy son account about voice over with his gmail Link to comment Share on other sites More sharing options...
abm_abdullah Posted July 19, 2020 Share Posted July 19, 2020 May be you Used Same IP For Two Account Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 How to contact cs nowI can not log in Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Yes same ipThis is my labtop Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Can any one advise how to contact cs now Link to comment Share on other sites More sharing options...
uk1000 Posted July 19, 2020 Share Posted July 19, 2020 Can any one advise how to contact cs nowEmail them at support@fiverr.com. I suppose another way would be to ask your son to create a support ticket from his account. Link to comment Share on other sites More sharing options...
vickiespencer Posted July 19, 2020 Share Posted July 19, 2020 You can contact CS at Support@fiverr.com Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Ok thanks but does anyone here experience similar problem Link to comment Share on other sites More sharing options...
marinapomorac Posted July 19, 2020 Share Posted July 19, 2020 Ok thanks but does anyone here experience similar problemSome, but only those who do not read TOS. You can not have more than one account on one computer and one network. Use logic. If this was possible how could you prove it is two or 4 persons and not just one guy trying to make more money with multiple accounts? Link to comment Share on other sites More sharing options...
maitasun Posted July 19, 2020 Share Posted July 19, 2020 My account was about translationMy son account about voice over with his gmailHi @dodiiii1980,Before opening your son’s account, you should’ve got in touch with CS asking them for permission and letting them know what service would your son be offering.Try to contact support through the email @vickiespencer and @uk1000 kindly gave you, explaining them your situation.I really hope you get the issue solved. Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Hi @dodiiii1980,Before opening your son’s account, you should’ve got in touch with CS asking them for permission and letting them know what service would your son be offering.Try to contact support through the email @vickiespencer and @uk1000 kindly gave you, explaining them your situation.I really hope you get the issue solved.Why @uk1000 or @vickiespencer Link to comment Share on other sites More sharing options...
zerlina84 Posted July 19, 2020 Share Posted July 19, 2020 Why @uk1000 or @vickiespencerThey gave you the email address. Send an email and tell Customer Support what happened.You should have simply created another gig for him on your account. Link to comment Share on other sites More sharing options...
irshan_cool Posted July 19, 2020 Share Posted July 19, 2020 Send a detail mail to Support@fiverr.com or open a ticket from your child account. They should enable ur account as what you did is not against TOS.If you linked same payoneer / Pay pal account for the both accounts then they will understand as same person creating 2 accounts Link to comment Share on other sites More sharing options...
saakil Posted July 19, 2020 Share Posted July 19, 2020 contact with support team asap. Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Thanks a lot for your repliesYou gave me hope again Link to comment Share on other sites More sharing options...
dodiiii1980 Posted July 19, 2020 Author Share Posted July 19, 2020 Another question pleaseIf it was the reason to make different accounts with the same ipWhy my child account still there now Link to comment Share on other sites More sharing options...
vickiespencer Posted July 20, 2020 Share Posted July 20, 2020 Another question pleaseIf it was the reason to make different accounts with the same ipWhy my child account still there nowWhy my child account still there nowThat is a good question for CS. Link to comment Share on other sites More sharing options...
wp_kid Posted July 22, 2020 Share Posted July 22, 2020 Hi I just got a response from fiverr customer support Here it is Andre (Fiverr Customer Support) Jul 21, 2020, 6:42 PM EDT Hi Dalia, We apologize for the delay in our response and thank you for your patience. As stated in our Terms of Service, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community is disabled. Mass account creation may result in disabling of all rela… Link to comment Share on other sites More sharing options...
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