Fiverr Forum

I need a bit of help!


#1

Hi,

I had a new buyer place an order for transcription last night, however, the buyer did not provide the audio/video file which I need to transcribe. I sent the buyer a message asking to send me the file but the buyer hasn’t responded.

The delivery time is 2 days. It’s been 19 hours and the buyer hasn’t been online or provided the file yet. I went to resolution centre and made a request to send the information I need to start the job, as well as a 24hour extension to make up for the time lost.

What do I do if the buyer doesn’t respond within the next 24 hours, or responds when the current timer runs out (leaving me with only 24 hours to complete the job)?

I appreciate your help!
Mo


#2

I’ve been in the same situation. Unfortunately, you may have to start a cancellation request. I’m assuming the order countdown has already started. The reason… if your sale goes late, and the buyer decides to cancel, you coiuld get hit with a 1 star review and a cancellation.

Good news, some buyers submit the order and bounce for the amount of time the project takes (EX. 2 days). They return at the end of the time and complete the order. Your buyer may have not even noticed they missed it, and a cancellation notice can get their attention. I would only submit a cancellation request if I exhausted all efforts (like it seems you have).


#3

Thank you so much for your response!

Yes, the order countdown has started and there’s 1d 5h 25m left out of the 48 hour delivery time.

I have a feeling that the buyer had just forgotten to attach the file then went offline. And perhaps the buyer doesn’t have the app on his/her mobile device so they’re not getting notifications.

So far I have sent a message to the buyer as soon as he/she placed the order, politely asking to send the file so I can begin the transcription. Then 12 hours into the order I submitted a request ‘I didn’t receive enough information from the buyer’ with a 24 hour extension. My plan is to wait a couple more hours then submit a cancellation request.

Definitely not going to wait until the timer runs out! Thank you @loganstover for your advice!


#4

No problem. How much time do you think it would take you to finish the project comfortably? I would hold off sending the cancellation request until that time has passed. I would also send another general message now, just saying again in a nice way that it may have been missed and a reminder. You could even throw in a line about how you’d hate to submit a cancel but you may have to if the info is not received. I’m rambling now, so I’ll let you have at it :slight_smile:


#5

I would need about 36 hours to complete it (includes time spent sleeping overnight). So a 2 day delivery was enough time to complete it comfortably. 24 hours wouldn’t be enough time to proofread it and make sure it’s error free. hmmm…

I think that’s a good idea. I’ll do that and wait for a couple of hours before submitting a cancelation request.

You’re awesome, thank you for your help! :slight_smile:


#6

The buyer just responded agreeing to extend by another 24 hours and said that he/she thought that he/she had sent the file, so will try to send it again now.

YAY! :blush: