I had a new buyer place an order for transcription last night, however, the buyer did not provide the audio/video file which I need to transcribe. I sent the buyer a message asking to send me the file but the buyer hasn’t responded.
The delivery time is 2 days. It’s been 19 hours and the buyer hasn’t been online or provided the file yet. I went to resolution centre and made a request to send the information I need to start the job, as well as a 24hour extension to make up for the time lost.
What do I do if the buyer doesn’t respond within the next 24 hours, or responds when the current timer runs out (leaving me with only 24 hours to complete the job)?
I appreciate your help!