Fiverr Community Forum

I need a refund to my bank!

I need a refund to my bank account as that is more convenient for me! I am aware fiver issue the refund to the balance on the account however I know that, at request, I can have it refunded to my PayPal or payment method. Can someone please help?

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You need to open a ticket with customer support.

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“Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.”

The above is from the Terms of Service at the bottom of the Fiverr main page.

Here is the link for Customer Support:

https://www.fiverr.com/support_tickets/new

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