I need advice about my customer has canceled the finished order(i already do it and he already pay and rated me) what should i do

java_has_fallen · February 22, 2021, 9:11am

Two day ago i send my work to customer then he pay and rated it today he cancel my order and i didnt get any money now what should i do

mariashtelle1 · February 22, 2021, 9:16am

Did you contact fiverr support with all proof of delivered work?

java_has_fallen · February 22, 2021, 9:32am

I am now having active order with him i think i will wait him for answer

java_has_fallen · February 22, 2021, 9:32am

He cancel after this work started

krheate · February 22, 2021, 7:35pm

I’m going to ask the same question as @mariashtelle1, did you already contact CS and let them know what happened with the proof of your delivery files?

java_has_fallen · February 23, 2021, 12:14am

Ok i will contact support

java_has_fallen · February 23, 2021, 12:18am

what i should select

krheate · February 23, 2021, 12:53am

Select the “order issues” option!

alexiasandrs · February 23, 2021, 1:38am

You need to contact customer support. Sorry about the experience.