I know I have to contact customer support but I want to know how?
Hi, My sister wants to create an account. I have read on the forum the same IP and the internet can cause a problem so I decided to contact customer support to make things clear.
But here is the problem, probably they would verify our identities. But when I created an account, I misunderstood first and last name as user name and wrote Hazel Justin. Hazel is my nickname not real but some days ago I read on the forum someone was saying that they have written their pen name instead of real name and I realized I have done the same. Now, will there be a problem in my identity?
Here comes the next problem, I am not 18 years old (will be in a couple of months) so I don’t have an ID card. So I can’t verify my Id. I have my birth form though but it is in Urdu language so there can be a problem.
Now what should I do, this is all entangled and I don’t know how to talk to CS about this. Thay may suspect me and disable my account.
Can somebody please help me to write meaningful sentences on this information so that CS can understand my situation.