Hello dear colleagues!
I would like to hear your advice what me to write as a review for the buyer who left me 4 stars.
The problem is that`s my main gig and the buyer before this one left 4 stars also. All the previous buyers left 5 stars.
The previous buyer left 4 stars because of the reasons I wrote in the review for him, and I`m ok with that. After that experience, I updated gig description in regards to that experience.
And now about THE NEWEST buyer for which I would like to hear your opinion.
The situation goes like this. He message me before ordering asking me can I act girl from the song he sent to me - doing makeup in front the mirror and acting sweet. (most of the time musicians ask me that kind of stuff for the music videos) The mirror was the center of our conversation. I sent him photos of the two mirrors I have, he chose one and placed the order.
I did the video material. The full HD files were too big to upload them on Fiverr so I needed to upload them on Google Drive. So I delivered the downloading links, which means the buyer is able to download it without accepting the order. I wrote to him if he needs the revision to be free to tell me.
After two days, the buyer showed up and click for the Revision. He wrote “Hello, please do some walking on street or park video”
I was angry. He didn
t ordered that. And by the way, its not easy to me to do outside videos because of 6-7 reasons, and it irritates me someone thinks is just like that / go on the street and do it in few minutes.
I wrote to the support and they told me I`l right but I should solve it with the buyer.
I redelivered the same files, and explained the buyer that he didn
t order that. And I explained to him also that its not so easy to me to do the outside videos and wrote all of my 6-7 reasons to him. Btw, only 18 hours left for delivery and what if here is raining or it is the night time? And maybe I have offline job during daytime, and MORE other things. I said he can make another order for outside videos, but it would cost more because of that many factors, including traffic tickets, one more person to look out at the camera someone doesn`t steal it while I acting and that other person to shot me, the money for that other person also, etc.
After that, he accepted the order, left me 4 stars and wrote “Good”.
I wanted to ask you for the advice what I should write as the review for the buyer?
4 stars is not so bad, but there is another person bellow that comment also giving 4 stars.
Should I just chill out and write “Satisfactory experience” and give him 4 stars, or should I publicly explain what happened?
Thank you very much!!!