Here is the the updates after below serious incident happened. (original message is quoted below)
I filed more then 7 tickets to Fiverr and requested explanation. But Fiverr just ignored all my tickets. I personal sit in front of PC, I saw my ticket status changed from OPEN --> assigned to xxx --> SOLVED (without any reply or message) --> ticket disappear
I file the issue to BBB, and finally got the reply from Fiverr. Meantime, I received following email from Fiverr as the response to one of my ticket.
_The transactions referred to were canceled due to alerts from our security department. Alerts can result from a chargeback of the payment by the buyer, an alert from our payment vendor, or an alert from other users within our network of suspicious buyer activity. In such cases, we may be required to cancel a transaction or put it on hold for your own protection (for example, a stolen credit card or other fraud activities). This is part of the service we provide to maintain a safe environment for our users. _
_We appreciate your understanding. Your account has been restored. _
There is no details in the email. Here by I sent another email to request the explanation. 35 hours passed, no reply from Fiverr.
I reported the case in Police. Police officer told me this call " INFO on SCAM". And clearly mentioned Fiverr shall response on this issue.
==========original message =======
Two days ago, a buyer (*******) sent me order to purchase a game gift card from Taobao. I took the order and did purchasing and delivery. Everything goes smoothly. Buyer placed order -> Seller deliver the order -> Buyer marked COMPLETED and 5 star -> I saw the amount ran to my revenue. There were 11 repeated orders. Total Value is USD 1650.
However, out of sudden, Fiverr sent me emails and cancelled all my orders.
To complete those orders, I did spent around 1500 USD, Now ALL THE MONEY GONE.
Fiverr restricted my account without explanation.
I don’t know where is wrong. I checked Fiverr T&C. There is no mention cannot purchase on behalf of others,
I filed ticket to custom support, no reply yet.
$1500 is not a small amount. Anyone can help???
Mod Note: Username removed!