I ordered a job in the middle of March and I made the payment of $78.75 dated Mar 21 on my paypal account. The problem is that the artist that was supposed to do the job got his account as a seller with Fiverr closed. Summing up: I paid for a job that was never done, I had no control or knowledge why and my funds were never reinbursed to me.
You really should contact Customer Support about that if you haven’t already.
In case you don’t know how, clicking on the following link should take you there. Remember to click “Sign In” before you submit a request: