I have been working on fiverr for 6 years now, I’m happy to see that I helped to make the site grow and to have a platform for freelancers that really worked and was very innovative.
I was a top level seller for many years and two months ago for not answering to some spammers my response rate dropped and I was demoted 2 levels, I’m level 1 now.
No matter what I did, my response rate was 88%-89% at most. Then for no reason after 2 months it went from 88 to 98% in one day, which finally reflects something real, meaning I will be level 2 next September 14, but I’m no longer motivated and I know I could stay there forever until the “gods” from fiverr decide to put me on top level seller again, which frankly, I no longer care.
My sales have dropped 50%.
I find this is not really helping quality, in fact, it stresses me out and depresses me.
In the past, customer support was always there for you, now they can’t do anything. The response to my last 10 tickets about different issues has been “sorry, there’s nothing we can do about that”.
The $2 they charge to place an order
It started at $0.50, now it is $2. When it got to $2 clients stopped ordering Order Extras, so I no longer earn that extra but on rare occasions.
The client is always right
They can cancel orders, abuse, cheat and not get punished and we sellers always pay for it.
No only did I have to wake up in the middle of the night sometimes to answer messages to get my response rate back on track, but now the site implements things without warning which put extra pressure and stress me out.
Example: A few days ago they paused all of my gigs because they said I was using the same image. I created new images for my gigs which turned out beautifully and were probably necessary, but a warning message would have been logical and nice. Instead my gigs were paused for a day until they approved them the next day, making me lose money and the site also lost money.
Not only the $2 order service fee but not they also take money from tips.
Shoot first ask questions later
My girlfriend’s account was disabled yesterday, they sent her an email saying “more than one account is not allowed”, she doesn’t have another account so they probably thought this since sometimes we switch computers. But now we don’t now how long it will take for her to get her account back, we wrote to support yesterday and haven’t received any answers, they are fast for punishing but slow at solving things.
So it’s like I’m constantly fighting the site and the new annoyances they’re implementing. I don’t know about you but I no longer feel like a freelancer: I feel they are treating me like a slave.
Not everything is bad. Something I learned from this experience is that I want to do something else with my life: I realize the translation career is slowly dying. Sites meant for translators don’t work well; it is hard to get hired and sometimes they don’t pay. I have very few customers outside of this site. I also tried other famous sites similar to fiverr and they were a rip off.
So I now want to focus on writing! I wrote a book a few years ago and just kind of left it there to see if people liked it and they did and has been selling. And so now that my fiverr sales have dropped 50% I’m writing again and want to slowly regain full independence through writing.
I will slowly leave the site and the translation career altogether.