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I order a logo, No file , seller not available

I order a logo, few moths ago, i get a message the gig delivered, but no file attachment, and the seller is not available anymore, who should be contacted, Is not the money just the fact?

Thank you in advance

Hi! I’m a multidisciplinary Graphic Designer working with clients around the world! Probably I could be of assistance. I’m willing to solve that issue free of cost. Check out my gig: https://uk.fiverr.com/s2/f07662bd9b

Reply to @izrahyel: Revi you must contact with guy… Hopefully this may be helpful for you…

You ordered a month ago and came to fiverr so late that I don’t think Customer representative can help you… The funds already been CLEARED!