I paid, but dont receive a delivery


#1

Hi i have a problem. i paid for a website, but i dont receive a delivery. Now she does not answer anymore. What can i do?

Thanks


#2

Click on Resolve Now and ask for a refund or Contact Support and they will help out receive a refund.


#3

Thanks. But this is not possible anymore. the order is delivered. Because she saids she will delver three days later…


#4

If she said she will deliver but did not deliver you will receive a refund. The job cannot be marked as delivered unless she actually delivers.


#5

Share her profile link, if you used PayPal you can dispute the transaction and most importantly contact support.


#6

You have 14 days after the ‘delivery’ to complain


#7

Disputing through paypal is not advised this will get your account banned from fiverr. TOS rule Never Share or name shame another member.


#8

@phantompower is right. Customer support is the way to go. I am sure you get this sorted out in no time. Sorry this has happened to you. For the future though, if you get an empty delivery make sure to request a modification right away, this will prevent the order from getting marked as complete after 3 days.


#9

Do what I did: just call your credit card company and dispute and have the charges reversed. A person shouldn’t have to jump through hoops for retribution when they are in the right. My seller would never answer me in a timely fashion. When he did, he always had an excuse. His revisions were garbage that a 4 year-old could do. Finally, about 7 days after ordering, I contacted my credit card company. Even AFTER the order was marked “delivered”. These vendors think they are entitled to $30 a pop for crappy work and think that because it is difficult to get a refund, we won’t go through the trouble. Screw them.