Fiverr Forum

I really don't get how the response rate works


#1

I really don’t get how the response rate works - I mean I always reply to every inquiry almost immediately, yet still I only have a response rate of 60% ???
I don’t get it. I am even deleting all the spam I am receiving (pretty much my main task here on Fiverr, because I already found out that if you don’t delete it, it affects your response rate - yet still my response rate keeps getting worse)


#2

The response rate is messed up in my opinion, but are you deleting your spam messages without responding to them first? That might be why.
If you get a spam message just reply saying something like “Don’t send me spam messages” and then delete. That might help.


#3

I don’t even care about the response rate lol


#4

Every so often (once a month or so?) send a request to CS and they will reset that number. It’s a known issue as of this writing.

That said, it’s an internal metric only. Just respond as soon as practical to the ones that matter…