I responded well and fast but my response rate dropped to 55%, WHY?

[thepeakdesign]

I have been up and doing, replying messages as soon as I get them, yet fiverr dropped my response rate to 55%, that is not fair, can someone please advice me on how to get them to look into it and correct it. My response time is 1hr which means I respond on time and fast

[iqrashamim]

You were online when message arrived.Means your fiverr was active or not.

[thepeakdesign]

You were online when message arrived.Means your fiverr was active or not.

I don’t understand you

[iqrashamim]

Means there is a green dot on profile which shows that the next person is online.

[uk1000]

I have been up and doing, replying messages as soon as I get them, yet fiverr dropped my response rate to 55%, that is not fair, can someone please advice me on how to get them to look into it and correct it. My response time is 1hr which means I respond on time and fast

please advice me on how to get them to look into it and correct it

If you want them to check it you can create a support ticket at:

https://www.fiverr.com/support_tickets/new

The response rate goes down when the system thinks you’ve responded to a lower percentage of first messages in the last 60 days.