I have been up and doing, replying messages as soon as I get them, yet fiverr dropped my response rate to 55%, that is not fair, can someone please advice me on how to get them to look into it and correct it. My response time is 1hr which means I respond on time and fast
You were online when message arrived.Means your fiverr was active or not.
I don’t understand you
Means there is a green dot on profile which shows that the next person is online.
If you want them to check it you can create a support ticket at:
The response rate goes down when the system thinks you’ve responded to a lower percentage of first messages in the last 60 days.