Despite the tittle being funny this is really serious thing.
Yeah, why should we penalized from the cancellation rate if we cancel someone who asks for something you can’t do and they just didn’t read the description!?
Every month i be penalized for some cancellation i do cause they are un-inevitable cause they probably didn’t read the description, they thought they can try maybe you will do with that basic price, or they just chose you by mistake. in all this situations Fiverr will penalize for cancelling an order cause you know, MONEY is good. Yes we know cancelling is not a good thing cause everyone will loose, Fiverr and Us, but is this something to be penalized, isn’t the part that you will not get that money already a penality!?
Please let me know your comments, and maybe help find a way to tell fiverr remove the cancelling penalization or find a better way to encourage seller not making cancellations, as i don’t understand why should it be there at all. Some buyer also do it knowing that you don’t provide that in basic but they just asks for it, and you are in middle of giving this buyer more than ordered or cancelling and loosing 1000$ this moth!?
Although customer support tells it doesn’t affect that much my account i see when making cancellation sales might drop to -2000$ per month.
Yeah, don’t ask for apples as i don’t have any, but if you do i will give you for sure, or i loose 1000$