So I just got this lovely message in my inbox from someone whom I delivered $100 worth of work to almost a month ago:
Hi Andy, Sorry i haven’t replied sooner. Ive only just heard back from the client. Unfortunately they weren’t very happy with the copy you have provided. Their comments were:
"As feedback for you, we aren’t overly impressed with this copywriter and would have expected that a basic proof read would have been conducted by them before submitting it for client comments. There were many punctuation and grammar errors, the phrasing wasn’t great and we’ve had to change a lot of content (including contradicting statements and inconsistent terminology).
We’ve only had time to go through the first documents and I’ve tracked my changes/comments in the attached. Mark may have other input into the content but at this stage this is our initial feedback on the first 3 pages.
In all honesty (and just for feedback for you as a referrer) we were looking to submit a lot more work to this writer but based on what we’ve received we wouldn’t be inclined to use this copy provider again.
I have attached the 3 pages that they corrected. Would you mind having a look at them and fixing up the remainder of the pages accordingly."
Now, this makes me sound like the worst writer in the whole world. The thing is, though, it’s a load of horse poo. Firstly, this buyer never asked me for a sales copy at all. They instead asked me to rewrite and SEO the content of a competitors website. Moreover, since they wanted 3,000 words of content and the original website had just 300, I had to dissect a severely lacking brief and in the end, delivered pages of content which detailed far much more than really should have been expected.
Aside from that though, the tracked changes in the articles returned to me simply don’t make sense. The apparent proofer has removed question marks at the end of questions, created long run on sentences where these didn’t exist previously, and cited high-ranking (100% naturally used) key phrases as inappropriate/confusing.
In fact, they have severely undermined the readability of the original work. What’s more, they have called me out for not talking about topics in some pages which I haven’t, purely because the topics in question have been fully discussed in separate standalone content pages. (Which makes much more sense).
In short, I have a middleman reseller with a poor grasp of English who has obviously misinterpreted their clients brief and to top that, the end client themselves clearly can’t seem to understand what constitutes a viable sentence structure.
Anyway, this order was automatically marked as complete almost a month ago. Also, there were no revisions included in the original order. What is really getting me, though, is this bit:
“In all honesty (and just for feedback for you as a referrer) we were looking to submit a lot more work to this writer but based on what we’ve received we wouldn’t be inclined to use this copy provider again.”
This simply doesn’t make sense. Why would this person have plans to submit lots of work to anyone who they only knew of through someone else whom that person had never worked with previously?
In fact, this makes it all sound a bit fishy and threatening to me. In this case, I have sent a response document back which compares my original work to the modified work from the end buyer. In this document, I have identified several nonsensical changes and stated that I am very sorry but it will not be possible for me to revise the original work in line with the end buyers apparent understanding of English.
The only big question is will Fiverr take the side of the buyer should they complain?