I’ll try to keep this short. I have a problem with writing too much sometimes lol!
The very first sentence on my Fiverr listing says this exactly:
Contact me before placing order so we can talk about the photos you want :)!
This is important because I do product photography, and there are certain items that I can’t or won’t photograph. One of those “wont’s” is clothes. I explicitly said this at the bottom of my listing details and in my Q&A:
I accept most types of products, as long as they are under 1.5 ft^3 (0.45 meters wide, long, and high). I do not photograph clothes.
I had a customer today break both of the aforementioned rules, though; they placed an order for me to photograph 6 t-shirts, and without contacting me first. I am not mad at them or anything; it’s an honest mistake that I probably could’ve done, too.
But should I be penalized for the customer ordering something that I specifically stated that I cannot do? I went and filed a dispute aiming to cancel this order, and I understand that this will hurt my order completion rate. I don’t feel like it’s fair to the sellers, and I also feel like this system leaves a lot of room for abuse. Sellers can sabotage their competition by placing absurd orders that they could not possibly go through with, thus resulting in the penalty when they inevitably have to cancel. For example, asking a graphic designer to make a song for them; graphic designers can use this technique to sabotage their fellow graphic designers.
Is there someone at Fiverr I can get in touch with to have this cancellation not count towards my order completion rate? Also, curious if anyone else has had a similar sort of experience. Thanks guys and gals !
P.S. not sure if this is the right forum category to ask questions on. I’m not sure.